Check Understanding

Connie and Hong are cleaners at TasTAFE.

Connie gives some instructions to Hong which are initially not understood.

She then changes her approach and is much more successful.


Key messages

  • keep your instructions short and simple
  • speak slowly and emphasise important words like "wet floor signs"
  • watch the other person's body language and
  • if you're unsure if they've understood, ask them to repeat back the instructions

TASTAFE_CMYK use for print.jpg

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