Check Understanding

Connie and Hong are cleaners at TasTAFE.

Connie gives some instructions to Hong which are initially not understood.

She then changes her approach and is much more successful.

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Key messages

  • keep your instructions short and simple
  • speak slowly and emphasise important words like "wet floor signs"
  • watch the other person's body language and
  • if you're unsure if they've understood, ask them to repeat back the instructions


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