Video+3+-+Check+Understanding

=Connie and Hong are cleaners at TasTAFE.= =Connie gives some instructions to Hong which are initially not understood.= =She then changes her approach and is much more successful.= . .  . ||
 * ~  ||||||~ = Check Understanding =
 * [[image:communicatecrossculturally/1111.jpg]] ||||||= media type="youtube" key="lZmMF2ajvJ0" height="315" width="560" align="center"

Key messages
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 * keep your instructions short and simple
 * speak slowly and emphasise important words like **"wet floor signs"**
 * watch the other person's body language and
 * if you're unsure if they've understood, ask them to repeat back the instructions

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